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Frequently Asked Questions

Do you offer same day pick up?

Yes, we provide same-day pickup service via our click and collect service. You can place an order online and, if done before 9pm, you can collect your order at Canley Vale.

What form of payments do you accept?

We accept payments via Cash, Bank transfer, Paypal, Afterpay, Google Pay, Apple Pay and all major credit & debit cards. If you are having issues with your preferred payment method then please contact us for assistance

How long will my order take to arrive ?

At iLash Supplies, we are committed to providing prompt delivery services to all our valued customers. If you place your order before 2 pm, you can expect it to be shipped on the same day. Orders placed after this time will be dispatched the following day. Our priority is to send out all orders within 24 hours of receiving payment, ensuring your satisfaction and efficient order processing are at the forefront of our priorities.

Australia

Standard delivery within 3-5 business days in australia (flat rate $10)

Express delivery within 1-2 business days in Australia (flat rate $15)

What if I change my mind on the products I just purchased?

iLash Supplies is happy to provide our customers with a return/exchange option. To be eligible for a return/exchange, the items must be purchased within 30 days, remain unopened, unused, and in a resalable condition. Please note that you are responsible for covering any postage and shipping costs associated with refunds or exchanges under this clause.Please note that you are responsible for covering any postage and shipping costs associated with refunds or exchanges under this clause.

To initiate a return/exchange and receive proper authorization and guidance, we kindly ask that you first contact our dedicated customer service team atilashsuppliessydney@gmail.com.

EXPRESS AND FREE SHIPPING OVER $250 AUD

EASY RETURN & EXCHANGE POLICY

QUICK & EFFICIENT RESPONSES

Replies within minutes

CLICK & COLLECT

Same day pick up

FAST SHIPPING

Same day dispatch